Features that benefit your business

Use your favourite IM Client

Don't like being logged in all the time? Send notifications to your preferred IM client instead.

Provide Customer Service On-the-go.

Route conversations to your mobile IM Client & start chatting wherever you are.

View Live Visitor Analytics

Get real-time information of your visitors, including which pages they are on, their webpaths, length of stay, number of repeat visits, and much more.

Secured Chat

Zopim offers industry standard, high-grade 256-bit SSL secured live chat for your secured websites.

Blazing Fast Chat

Send and receive chats 10x faster than other solutions. Try it to believe it =)

Rank Visitors by Priority

Too many customers to talk to? We help you rank them by importance!

Check out our competitive price packages

Unique Interface

Smart Chatbar Interface

Docked at the bottom, the Chat Bar looks good anywhere. No more crazy configurations to make things look right.

Consistent Chat Experience

Chat bar works on all your favorite platforms - Windows, Linux, OSX - & browsers too - IE, Firefox, Safari & Chrome

Dashboard - Easy as ABC

Simple and easy to use, even for the first timers. Zopim's agent dashboard is designed with the feel of an instant messaging application

Smart Tools for Smart People

Smart means doing things the easiest way. Use shortcuts and auto-completion tool to send pre-set template answers.

Other Features

Multi-language Support

Send and receive chat in all languages!
Hello, 你好, Bonjour, हेलो, Guten Tag, もしもし!

Widget Customization

Customize the color, greeting messages and position of your chat bar effortlessly.

Push Surveys and Questions

You can create customized surveys and questions that can be quickly pushed to visitors with a click.

Multi-Agent Chat

Add other company representatives into the same conversation. More heads are better than one =)

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available pricing packages

Reply to customers without logging into your our Zopim Dashboard. Zopim conveniently links up with your preferred consumer IM account(MSN, Yahoo! Messenger, Gtalk, AOL, etc) and sends chat messages to your IM account.

Replying via IM is excellent for customers owning wireless data enabled phones(Blackberry/Iphone/Treo) as they can engage website customers even on the go!

Zopim uses the latest flash technology to keep a reliable and fast connection to our chat server. Unlike other competing solutions, your visitors won't encounter a long lag time in between messages.

Zopim prioritizes your visitors by importance so you know who to attend to first. The higher the visitor appears on the list, the more important he is.

We rank visitors by considering:

  • Their keyboard / mousestrokes activity level
  • Frequency at which they surf your website
  • The number of previous visits
  • The number of previous chats
  • among many other parameters..

View live statistics (past 24hours) on your:

  • Site traffic
  • Unique visitors
  • Chat Sessions
  • Visitor Messages
  • Agent Messages

Get a real-time overview of web statistics for the past week, 2 months or 6 months with Zopim's attractive and interactive graphs.

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