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Docked Chat Bar
Choose to dock your Chat Bar on the bottom right or bottom left of your website
Inline Chat Window
Give your visitors the best chat experience. No more irritating pop-ups, just a neat and pretty chat window.
Notification
With a bouncing message indicator, your visitors know when you're sending them a message. Non-intrusive, yet effective =)
Change Name
First-time visitors can easily update their names. On their subsequent visits, Zopim remembers their names so you can greet them by name.
Option / Sound
Your visitors can enable or disable sound notifications at will.
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Overview
A quick summary of the number of unread chat messages, web statistics / analytics, as well as latest updates from Zopim
Live Web Analytics
Monitor vital statistics about your website in real-time. Visualize your website's activity through Zopim's attractive interface.
Visitor List
View all your online visitors' real time details at a glance - including information like activity level, duration of stay, current URL, country and much more!
Chat Tabs
Chat with your multiple visitors with ease using our multi-tabbed interface.
Shortcut & Auto-completion
Send templated questions or answer FAQs effortlessly by utilizing shortcuts. Auto-completion helps ensure you spend less time finding your answer and more time satisfying your customer.
Handy Tools
Have your visitors' information by your fingertips as you serve them. View their previous chat logs to understand their needs better.
Search History
Search for unread messages left behind while you were offline. Or sieve through conversations by date, agent name, visitor name, conversation length, and more!
Paged Chat History Navigation
Easily navigate through your chat history using the paged interface, kind of like how you'd check your emails!
Detailed Chat History
Re-live your conversation as if it were happening live. Once you're done, you can copy the conversation to your clipboard with a simple mouseclick.
Deploying Zopim
Putting Zopim on to your website is a simple one step process. Simply paste the code provided into your website html. Further tips on how to do this are provided here as well.
Customize Greetings
Show a different greeting message when you're online, away or offline. Or maybe change the position of the chat bar on your website.
Live Preview
Don't just change blindly. Preview the chat window before committing the changes =)
Instant Messaging(IM) Notification
Send instant notifications to your Instant Messenger whenever someone enters your site or starts a conversation. Who says you need to stay logged in all the time? =)
Reply via IM (Coming soon)
Reply to messages on your preferred IM client - without being logged into the dashboard. Splendid for off-peak hours when your traffic is lower.
Edit Agents
Administrators can edit the name, email and access rights of any chat agents, reset their passwords or delete their accounts from here.
Create New Agents
Create as many agents as you need to manage your site. Your agents will be notified via email once the account is created.
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