Zopim provides you and your visitors with a secure, reliable and trustedplatform by using the best industry standards for network and service security.This includes using a multi-tiered, multi-layer security approach commonly adopted by leading online businesses.

Zopim secures all chat sessions on SSL (https) pages with High-Grade Encryption (AES-256 256-bit) which makes it very difficult for unauthorized people to view information traveling between agents and visitors. The Zopim Dashboard can be accessed via SSL (https) as well to ensure all active conversations are secured.

All communication takes place via common browsers. Both visitors and agents do not need to install any software no their PCs, eliminating the risk of viruses or adware / malware / spyware.

All chats and user data are maintained and archived on secure servers. Access to stored user data is password protected and passwords are account specific. Therefore, no customer can view data for another customer, neither can unauthorized Zopim employees access sensitive user data. We also use appropriate firewall technology within our facility to prevent unauthorized access. For another level of protection, all data is backed up daily, and archives are stored off-site in a secure location.

Zopim secures all chat sessions on SSL (https) pages with High-Grade Encryption (AES-256 256-bit) which makes it very difficult for unauthorized people to view information traveling between agents and visitors. The Zopim Dashboard is accessible via 256-SSL, so all current and past chat transcripts are 100% secured.

All communication takes place via common browsers. Both visitors and agents do not need to install any software no their PCs, eliminating the risk of viruses or adware / malware / spyware.

All information Zopim handles is considered private and protected by the highest level of security. Zopim does not store non-public information in its database.

All passwords are stored via a one way hash. This means nobody, not even ourselves, can see or decrypt it.

Any sensitive information relayed over Zopim Live Chat, such as Social Security / Credit Card Number goes through a masking algorithm (i.e. Credit card number 1234 becomes ####). So once transferred to Zopim, the information will not be displayed.

Zopim's dedicated servers are located at Voxel.net world-class Network Operations Center (NOC), known for providing advanced power infrastructure, high performance, sophisticated on-site security, as well as perfected environmental control.

All traffic must pass through multiple layers of network firewalls for screening. These network firewalls are regularly updated using threat intelligence sensors across the Internet, thus preventing active senders of malware from any form of contact with our servers. Zopim.s servers are also protected by fine-grained access list controls.