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Customer Spotlight

foodpanda Serves Chat to Hungry Customers

Live chat is the easiest and fastest way for the customer to contact foodpanda whenever there is a problem. Agents can handle multiple chats at once, so the wait time is reduced and customer’s have a better experience.

​Jorge Vernetta, Global Operations Manager at foodpanda

What's new

Chat Routing: Manage Volume and Satisfaction

Chat Routing automatically assigns incoming chats to active agents. This ensures your customers receive prompt support, your agents don’t get overloaded, and your team managers can manage volume.

Read More

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Organize your Conversations with Chat Tags

November 5, 2015 • by Chow Li Ying

Zopim helps thousands of businesses engage their customers every day

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