Dig in
Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.
Lite |
Professional |
Enterprise |
|---|
Zendesk Explore Pricing
| Billed annually (per agent per month) | Included with Support Professional and Enterprise | $9 | $29 |
| Billed monthly (per agent per month) | Included with Support Professional and Enterprise | $12 | $34 |
Data Sources
| Refresh rate | 24 hours | 1 hour | 1 hour* *Real-time for live dashboards |
| Zendesk Support | |||
| Zendesk Guide | |||
| Zendesk Talk | |||
| Zendesk Chat |
Pre-built Analytics Dashboards
| Support Dashboards | |||
| Chat Dashboards | |||
| Guide Dashboards | |||
| Talk Dashboards |
Live Dashboards
| Service Team Activity Dashboard | |||
| Customizable Live Dashboards |
Data Exploration
| Custom charts | |||
| Custom metrics and attributes | |||
| Custom analytics dashboards | |||
| Custom filters |
Collaboration
| Data Exports | |||
| Sharing with agents | |||
| Scheduling with agents | |||
| Link sharing | |||
| Embeddable dashboards | Coming soon | ||
| External scheduling |
Permissions
| Roles management |