ANALYTICS AND REPORTING
Powerful metrics at your fingertips
Analytics plays a huge role in customer service. It sheds light on customer satisfaction, agent performance and helps identify problems before they escalate. Better numbers and quality reports let you measure success and stay on target.
View real-time data on chat volume, visitor experience and agent performance.
Track broader and specific agent metrics such as time logged in, chats served, response time, and satisfaction ratings.
Extend Zopim’s potential
Customize your Zopim experience with widget unbranding and our developer-friendly REST API.
Build your own custom integration and apps
Export chat, agent, and visitor data into third party systems
Create a professional chat experience on your website
Protect your customer data
Give your customers peace of mind with Zopim Premium. Secure chats and prevent unauthorized access by restricting account usage to predetermined IP addresses.
Real-time support whenever you need it
Problems can arise at the most inopportune moments. That’s why we’re providing Premium users with round-the-clock support to help keep your business up and running. No rest for us, if it means timely support for you.
FROM THE EXPERT
Maintain top-notch customer service at scale
“Zopim customers are big data nerds, just like us. By providing real-time metrics and daily reports, we have vastly improved the timeliness of our analytics. These actionable metrics empower businesses to correct trends and gaps in performances. Nothing is more satisfying to a team than knowing that their great work is being recognized.”
"Live chat lets us resolve gameplay issues quickly and efficiently so our players can get back to the games they love."
Director of Customer Support, Nexon America, Inc
"Zopim gives customers instant access to our support team, making it easy for them to contact and engage with us."
Head of Customer Service, Notonthehighstreet.com
"Our focus is making it easy for our customers to communicate with us. We use live chat alongside other communication tools to provide anytime, anywhere contact."
CIO, A.S. Adventure