ANALYTICS & REPORTING
Powerful Metrics At Your Fingertips
Analytics plays a huge role in customer service. It sheds light on customer satisfaction, agent performance and helps identify problems before they escalate. Better numbers and quality reports lets you measure successes and stay on target.Read More
Better understand your chat activity with data on chat duration, chat satisfaction, and missed chats.
Track broader and specific agent metrics such as time logged in, chats served, response time, and satisfaction ratings.
View real-time data on chat volume, visitor experience, and agent performance at a glance.
Put all your customer conversations in one place.
Switch between chat, voice, ticketing, and social media to offer uninterrupted support on your customers’ preferred channels.LEARN MORE