A better way to talk with your customers
Zendesk Chat lets you chat with customers and give them real-time support.
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Triggers
Engage your customers using proactive chat
Zendesk Chat makes it easy for you to automate chats. This lets you reach out and talk to customers before they even ask a question.
SEE HOW TRIGGERS WORK
VISITOR LIST
Track and monitor your website visitors
Browse the Zendesk Chat Dashboard and focus your efforts on those who need your help the most.
SEE VISITOR LIST IN ACTION
ANALYTICS & REPORTING
Powerful Metrics At Your Fingertips
Analytics plays a huge role in customer service. It sheds light on customer satisfaction, agent performance and helps identify problems before they escalate. Better numbers and quality reports lets you measure successes and stay on target.
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Chat Reports
Better understand your chat activity with data on chat duration, chat satisfaction, and missed chats.
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Agent Reports
Track broader and specific agent metrics such as time logged in, chats served, response time, and satisfaction ratings.
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Real-Time Monitoring
View real-time data on chat volume, visitor experience, and agent performance at a glance.
CUSTOMIZATION
Make yourself look good
Each website has its own unique identity, and Zendesk Chat is designed to match. Our customizable Chat Badges allow you to choose from different layouts and themes, or even change the picture completely.
Multi-Channel
Put all your customer conversations in one place.
Switch between chat, voice, ticketing, and social media to offer uninterrupted support on your customers’ preferred channels.
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