Engage your Customers

Did you know customers are 3 times more likely to make purchases when you proactively start a chat?

Engage using Proactive Triggers

Zopim makes it easy for you to automate chats. This lets you reach out and talk to customers before they even ask a question.

See how triggers work

Zopim helps you track your customers and engage them at the right moment

Use Zopim to send targeted messages to customers, based on their behaviour. For example, if a customer is stuck on the checkout page you can automatically reach out with a chat and help complete their purchase.

Zopim has been able to significantly increase the conversion rate of window shoppers into trial customers. Proactive chat triggers have increased the total number of requests by an additional 16%.

Identify customers
using Pre-Chat Forms

Ask visitors for their contact information before starting a chat. This helps you triage chat requests and prioritize high-value customers.

Track customers with the Visitor List

Fishing charter company FishFishMe uses Zopim to monitor its website visitors and the pages they are browsing. This lets them target specific users and offer help when they need it. For example, they take special notice of visitors in the checkout process and make sure they have a smooth experience when making a purchase. Learn more about how FishFishMe uses Zopim.

See visitor list in action

Never miss a
customer with
Offline Forms

Your website never closes and neither should you! Make sure your customers can contact you while you are away using Zopim’s Offline Forms.

Improve satisfaction with Chat Ratings

Chat offers the highest satisfaction rating of any support channel, but you can always do better! Use Chat Rating to gather feedback and continue to improve your performance.

Share files with File Sending

Being able to send and receive files enables you to solve customer queries more efficiently. Share a screenshot, diagnose the problem, and offer a solution.

Start Your Trial Today

Try Zopim

Get started today with a free 14 day trial. No credit card required.

Learn more about the benefits of live chat software