Have a chat. Close a sale.

Live chat can increase your website conversion rate by 25%

It was really easy to integrate Zopim into the website. Even for a beginner, it took just a couple of hours to be fully up and running.

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Ecommerce brands selling with Zopim

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Customers spend more money after you chat with them

83% of all online shoppers need support to complete a purchase. Instead of leaving them to fend for themselves, step in to offer help and close the deal

Reduce Cart Abandonment

Increase Average Order Value

Add the Personal Touch

Reduce shopping cart abandonment with proactive chat

Customers are 3 times more likely to make a purchase when you reach out with a chat. With Zopim, you can send targeted messages to customers, based on their behaviour. For example, if a customer is stuck on the checkout page you can automatically reach out with a chat and help complete their purchase.  

Zopim has been able to significantly increase the conversion rate of 'window shoppers' into 'trial customers'. Proactive chat triggers have increased the total number of requests by an additional 16%.

Increase average order value

For Print Syndicate, live chat is a competitive differentiator. They use Zopim to help customers make a purchase, offering relevant information and upsell opportunities.

Chat is very much part of the buying moment. We can understand when someone is having difficulty and give confidence where they need it. The results are amazing. The average dollar amount per chat that we’re making is crazy.

Add the personal touch to build customer loyalty

In a physical store, a salesperson uses all the tools available to them to make a sale, including information about the customer, the types of products they are looking for and their own past experiences. Live chat lets sales person perform the same functions online.

We’re all about adding that personal touch. Need help figuring out what to wear for that special occasion? Open up a chat window and talk directly to one of our personalized stylist.

Track sales conversions over chat

Zopim's integration with Google Analytics lets you track the ecommerce conversion rates of chat.

Create goals to monitor the success of your product pages

Optimize your conversations to increase order value

Monitor customer behaviour before and after using chat

Zopim plays well with a variety of ecommerce platforms

Learn more about chat and retail

Learn more about the benefits of live chat software

Forrester report: The Six Key Elements of Proactive Chat

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HOW LIVE CHAT HELPS BUSINESSES AND CONSUMERS

Your Customers Want To Chat. Here's Why It's Time To Listen (Infographic)

6 Reasons to Use Live Chat Support Software

Customers spend more money after you chat with them

Reduce shopping cart abandonment with proactive chat

Zopim has been able to significantly increase the conversion rate of 'window shoppers' into 'trial customers'. Proactive chat triggers have increased the total number of requests by an additional 16%."

Increase average order value

Chat is very much part of the buying moment. We can understand when someone is having difficulty and give confidence where they need it. The results are amazing. The average dollar amount per chat that we’re making is crazy.

Add the personal touch to build customer loyalty

We’re all about adding that personal touch. Need help figuring out what to wear for that special occasion? Open up a chat window and talk directly to one of our personalized stylist.

Track sales conversions over chat

Zopim plays well with a variety of ecommerce platforms