Customer Experience Trends 2021

The digital tipping point

Companies are rapidly adding digital tools to help them scale their operations and better serve customers. Our interactive assessment will show you how your CX tech stacks up.

Upgrade your tech

Investing in CX will keep you competitive, and our Digital Tipping Point webinars will teach you the best practices for enhancing your digital arsenal.

Zendesk x Pop-Up Magazine:

Join our interactive event with Pop-Up Magazine to explore the digital tipping point through storytelling, art, and music.

A CX shakeup

In 2020, sudden shifts in customer needs and business operations revealed the importance of a robust customer experience. Read our annual CX Trends report to make the most of lasting industry changes.

50%

of company leaders said COVID-19 accelerated digital adoption by 1-3 years

25%

of company leaders said COVID-19 accelerated digital adoption by 4-7 years

See where you stand

Take our interactive assessment to gauge your tech savvy. It also includes a guide to help you improve your digital presence.