No hidden fees. We mean it!

Try our Premium plan free for 14 days. No credit card required.

Lite

Best for individuals

Free
1 Agent Only
Try
  • 1 Concurrent Chat

    Number of simultaneous chats.

  • Chat Rating

    Allows visitors to rate their chat experience. Learn more.

  • 14-day Chat History

    Browse past chats.

  • Lite Features...
  • BASIC

    Great for lean teams

    $11.20
    per agent/mo.
    (USD billed annually)
    $14.00 agent/mo
    (billed monthly)
    Try
  • Unlimited Chats

    Number of simultaneous chats.

  • 2 Triggers

    Triggers let you automatically create actions based on specific criteria. They are a great way to target high value leads. Learn more.

  • 2 Departments

    Group your agents into different Departments for painless customer support. Learn more.

  • Widget Customization

    Customize the customer-facing chat widget.

  • Basic Features...
  • Advanced

    Ideal for established teams

    $20
    per agent/mo.
    (USD billed annually)
    $25.00 agent/mo
    (billed monthly)
    Try
  • Unlimited Triggers

    Triggers let you automatically create actions based on specific criteria. They are a great way to target high value leads. Learn more.

  • Unlimited Departments

    Group your agents into different Departments for painless customer support. Learn more.

  • Operating Hours

    Manage your agents online/offline status. Ensure you’re always available when your customers need you. Learn more.

  • Chat Reports

    Overview of the duration and quantity of all chats on your account. Learn more.

  • REST API

    Export chat, agent, and visitor data into third party tools or build your own app to manage Zopim data. Learn more.

  • Advanced Features...
  • Premium

    Perfect for industry leaders

    $44
    per agent/mo.
    (USD billed annually)
    $55.00 agent/mo
    (billed monthly)
    Try
  • Not convinced? Find out more.

  • Widget Unbranding

    Zopim support can manually remove the "Zopim" branding from your chat widget.

  • Agent Reports

    Track broader and specific agent metrics such as time logged in, chats served, response time, and satisfaction ratings. Learn more.

  • Real-Time Monitoring

    Overview tab with real-time metrics on chat volume, visitor experience, and agent performance. Learn more.

  • High Load Dashboard

    Customers who have increased traffic can use the High Load Dashboard and enjoy a smoother experience.

  • IP Access Restriction

    Secure chats and prevent unauthorized access by restricting account usage to predetermined IP addresses.

  • 24/7 Support

    Real-time support via the chat widget on our website.

  • Premium Features...
  • HOW DOES THE FREE 14-DAY TRIAL WORK?

    After you create an account, you have instant access to all of Zopim’s features for 14 days. During this period you can upgrade at any time by visiting the change plan page.

    You don’t need a credit card during the trial, so feel free to try it out.

    DO I HAVE TO START WITH A FREE 14-DAY TRIAL?

    Yes, we firmly believe you should only pay for software once you are convinced of its value. The best way to ensure that Zopim Live Chat is the best fit for your organization is through our full-featured 14-day trial. Over the course of the 14-day trial, you will also understand the feature set, and be better positioned to select a suitable package for your needs.

    But, you can upgrade to a paid plan at any time during the trial period.

    WHAT HAPPENS AFTER THE FREE 14-DAY TRIAL?

    Towards the end of the 14 days we will email you and check if you want to upgrade. If you feel ready to buy a paid plan you can do so using a credit card or PayPal.

    If you choose not to upgrade during the trial period, you will be automatically downgraded to the free Lite package. Most of the features and additional agents you added will be automatically disabled at this point. If you choose to upgrade later, the disabled features and agents can be re-enabled again.

    Is the Lite package really free?

    Yes. Live Chat is one of the best ways to grow a fledgling business, and one of our missions is to make Live Chat available to everyone. However, the feature set for the Lite package is limited. For example, only one active conversation (concurrent chat) is permitted at any time, and most customization options are disabled. Still, we have taken care to ensure that the Lite package is a very attractive and affordable option for startups.

    Are there bulk discounts?

    Yes. Please contact our sales team at [email protected] if you are planning to make a purchase of 30 agents or more.

    WHAT ARE AGENTS?

    Agents are your organization's team members who will log into the Dashboard and respond to your customer’s chats. Each Agent will need to have their own account so they can serve customers. Basically, our Agent fee is exactly like a per license fee that you use with other software packages.

    WHAT METHODS OF PAYMENT ARE ACCEPTED?

    At the moment, we accept Visa, Mastercard, and Paypal.

    CAN I CHANGE PACKAGES AT ANYTIME?

    Absolutely! Simply upgrade or downgrade to the package of your choice at any time.

    WHO ELSE STARTED ON A FREE TRIAL?
    FEATURE COMPARISON

    LITE

    BASIC

    ADVANCED

    PREMIUM

    PRICING
    Monthly pricing (billed annually) Free $11.20 USD per month/agent $20.00 USD per month/agent $44.00 USD per month/agent
    Monthly pricing (billed monthly) Free $14.00 USD per month/agent $25.00 USD per month/agent $55.00 USD per month/agent
    Total AgentsTotal number of agents supported by the plan.
    only 1 Unlimited Unlimited Unlimited
    SUPPORT
    Email supportEmail us if you have any questions or if you need help.
    Setup AssistanceHelp from support advocates in customizing and configuring the chat widget.
    Knowledge baseRegularly updated knowledge base with articles about Zopim features and use cases.
    Live ChatReal-time support via the chat widget on our website.
    only 24X5 only 24X5 only 24X5 24X7
    CHAT INTERFACE
    Concurrent chatsNumber of simultaneous chats.
    only 1 Unlimited Unlimited Unlimited
    Chat HistoryBrowse past chats.
    only 14 days Unlimited Unlimited Unlimited
    Visitor profilesMonitor all visitors on your website right from the Zopim Dashboard. View their country of origin, browser, OS, and referrer. Learn more.
    Chat RatingAllows visitors to rate their chat experience. Learn more.
    ShortcutsConvert a few characters into complete sentences using preset commands. Learn more.
    Automatic translationChats are automatically translated within the Dashboard (powered by Google Translate). Learn more.
    Email pipingForward all chats to an email address of your choice.
    Visitor visualizationView the status of your visitor (idle, chatting, or active) using our beautiful visualization.
    Track visitor pathMonitor which pages your visitor was on before they started chatting with you.
    Visual and sound alertsReceive popup and audio notifications for new chats.
    Multi-language supportAccess the HTML5 Dashboard in 30 languages.
    Custom notesAdd information about your visitors within the Chat Panel.
    Email chat transcriptsVisitors can email themselves a copy of the chat they just completed.
    Android AppLearn more.
    iPhone AppLearn more.
    Offline formVisitors can send you a message when you are not logged into the Dashboard (or appearing Invisible).
    Always On Customizable Customizable Customizable
    TriggersTriggers let you automatically create actions based on specific criteria. They are a great way to target high value leads. Learn more.
    2 Triggers Unlimited Unlimited
    DepartmentsGroup your agents into different Departments for painless customer support. Learn more.
    2 Departments Unlimited Unlimited
    Transfer Chats Between AgentsThe agent serving a chat can transfer it to another agent.
    Transfer Chats Between DepartmentsThe agent serving a chat can transfer it to a particular department. Learn more.
    Visitor Profile CustomizationVisitors can input their name and email address (phone number optional) while chatting. They can also login via Facebook or Google+.
    Pre-Chat formVisitors must complete a form before starting a chat.
    File SendingTransfer files between you and your visitors.Learn more.
    Operating HoursManage your agents online/offline status. Ensure you’re always available when your customers need you. Learn more.
    High Load DashboardCustomers who have increased traffic can use the High Load Dashboard and enjoy a smoother experience.
    ANALYTICS AND REPORTING
    Chat ReportsOverview of the duration and quantity of all chats on your account. Learn more.
    Only by organization By department
    Email reportsQuick overview of chat and agent activity delivered straight to an admin’s inbox.
    Only Weekly/Monthly Daily/Weekly/Monthly
    Agent LeaderboardDisplays all your agents and their chat stats, including chats served, completed, response time, average duration, and satisfaction ratings.
    Agent ReportsTrack broader and specific agent metrics such as time logged in, chats served, response time, and satisfaction ratings.Learn more.
    Real Time MonitoringOverview tab with real-time metrics on chat volume, visitor experience, and agent performance.Learn more.
    CUSTOMIZATION
    TitleThe heading of your chat widget.
    Theme colorChange the color of your chat widget.
    Widget positionChoose whether you want to position the widget on the left or right of your web page.
    Chat Badge MessageCustomize the Chat Badge Message.
    Chat BadgeCatch visitor’s attention with customizable Chat Badges.
    Always On Customizable Customizable Customizable
    Window sizeChoose between a small, medium or large widget window.
    Chat Badge imageAdd a custom image for the Chat Badge.
    Background colorChange the background color of the Chat Badge.
    Custom message stylingSwitch between speech bubbles or simple lines in the Chat Widget.
    Hide widget when offlineThe Chat Widget is hidden from your website when you are not logged into the Dashboard (or appearing Invisible).
    Agent avatarA custom image of your agent.
    Widget UnbrandingZopim support can manually remove the "Zopim" branding from your chat widget.
    SECURITY
    Visitor BanningBan specific IP addresses to avoid spam.
    SSL EncryptionOur connections are ensured by the SSL encryption protocol.
    IP Access RestrictionRestrict logins to the Zopim Dashboard and Account pages via a specific or range of IP addresses.
    INTEGRATIONS
    Zendesk integrationChat using Zopim from within the Zendesk Dashboard. Learn more.
    Third-party integrationZopim integrates with many third-party CRM software to unite your customer support.
    only 1 only 1 only 1 only 1
    JavaScript APIVisit api.zopim.com for more details.
    REST APIExport chat, agent, and visitor data into third party tools or build your own app to manage Zopim data. Learn more.