No hidden fees. We mean it!

Try our Advanced plan free for 14 days. No credit card required.

Lite

Best for individuals

Free
Try
  • 1 Agent Only

    Limited to 1 Agent

  • 1 Concurrent Chat

    Only 1 chat at a time

  • 14-day Chat History

    Chat history is only available for the last 14 days

  • Lite Features...
  • BASIC

    Great for lean teams

    $11.20
    per agent/mo. (USD billed annually)
    $14.00 agent/mo (billed monthly)
    Try
  • Unlimited Chats

    No limits on concurrent chats

  • 2 Triggers

    Triggers help you automatically identify high-value visitors and send customized chat invites

  • 2 Departments

    Group your agents into departments. Visitors can pick a relevant department before chatting

  • Full Widget Customization

    Customize the color, design, and greeting messages on your widget

  • Basic Features...
  • Advanced

    Ideal for established teams

    $20.00
    per agent/mo. (USD billed annually)
    $25.00 agent/mo (billed monthly)
    Try
  • Unlimited Chats

    No limits on concurrent chats

  • Unlimited Triggers

    Triggers help you automatically identify high-value visitors and send customized chat invites

  • Unlimited Departments

    Group your agents into departments. Visitors can pick a relevant department before chatting

  • Full Widget Customization

    Customize the color, design, and greeting messages on your widget

  • Weekly Analytics Report

    Receive weekly chat analytics reports

  • Chat and Agent Analytics

    LEARN MORE
  • Operating Hours

    Create a schedule where your Agents appear Online or Invisible automatically

  • Advanced Features...
  • HOW DOES THE FREE 14-DAY TRIAL WORK?

    After you create an account, you have instant access to all of Zopim’s features for 14 days. During this period you can upgrade at any time by visiting the change plan page.

    You don’t need a credit card during the trial, so feel free to try it out.

    DO I HAVE TO START WITH A FREE 14-DAY TRIAL?

    Yes, we firmly believe you should only pay for software once you are convinced of its value. The best way to ensure that Zopim Live Chat is the best fit for your organization is through our full-featured 14-day trial. Over the course of the 14-day trial, you will also understand the feature set, and be better positioned to select a suitable package for your needs.

    But, you can upgrade to a paid plan at any time during the trial period.

    WHAT HAPPENS AFTER THE FREE 14-DAY TRIAL?

    Towards the end of the 14 days we will email you and check if you want to upgrade. If you feel ready to buy a paid plan you can do so using a credit card or PayPal.

    If you choose not to upgrade during the trial period, you will be automatically downgraded to the free Lite package. Most of the features and additional agents you added will be automatically disabled at this point. If you choose to upgrade later, the disabled features and agents can be re-enabled again.

    Is the Lite package really free?

    Yes. Live Chat is one of the best ways to grow a fledgling business, and one of our missions is to make Live Chat available to everyone. However, the feature set for the Lite package is limited. For example, only one active conversation (concurrent chat) is permitted at any time, and most customization options are disabled. Still, we have taken care to ensure that the Lite package is a very attractive and affordable option for startups.

    Are there bulk discounts?

    Yes. Please contact our sales team at [email protected] if you are planning to make a purchase of 30 agents and above.

    WHAT ARE AGENTS?

    Agents are your organization's team members who will log into the Dashboard and respond to your customer’s chats. Each Agent will need to have their own account so they can serve customers. Basically, our Agent fee is exactly like a per license fee that you use with other software packages.

    WHAT METHODS OF PAYMENT ARE ACCEPTED?

    At the moment, we accept Visa, Mastercard, and Paypal.

    CAN I CHANGE PACKAGES AT ANYTIME?

    Absolutely! Simply upgrade or downgrade to the package of your choice at any time.

    WHO ELSE STARTED ON A FREE TRIAL?
    FEATURE COMPARISON

    14-DAY TRIAL

    LITE

    BASIC

    ADVANCED

    PRICING
    Monthly pricing (billed annually) Free Free 11.20 USD per month/agent $20.00 USD per month/agent
    Monthly pricing (billed monthly) Free Free $14.00 USD per month/agent $25.00 USD per month/agent
    Total agents Unlimited 1 Unlimited Unlimited
    ZOPIM PRODUCT SUPPORT
    Live chat 24X5 24X5 24X5 24X5
    Email support 24X7 24X7 24X7 24X7
    Setup assistanceHelp from support advocates in customizing and configuring the chat widget.
    Full knowledge baseRegularly updated knowledge base with articles about Zopim features and use cases.
    Concurrent chatsNumber of simultaneous chats.
    Unlimited 1 Unlimited Unlimited
    CHAT INTERFACE
    Full access to HTML5 Dashboard
    TriggersTriggers let you automatically create actions based on specific criteria. They are a great way to target high value leads.
    Unlimited Triggers No Triggers 2 Triggers Unlimited Triggers
    DepartmentsGroup your agents into different Departments for painless customer support.
    Unlimited Departments No Departments 2 Departments Unlimited Departments
    Operating HoursManage your agents online/offline status. Ensure you’re always available when your customers need you.
    Chat HistoryBrowse past chats.
    Unlimited Limited to 14 days Unlimited Unlimited
    Email reportsMonthly/weekly analytics report help you plan your chat schedules.
    Visitor profilesMonitor all visitors on your website right from the Zopim Dashboard. View their country of origin, browser, OS, and referrer.
    Chat AnalyticsOverview of the duration and quantity of all chats on your account.
    Agent AnalyticsAnalyze your agent statistics and find out how much time each spends on a chat.
    ShortcutsConvert a few characters into complete sentences.
    Automatic translationChats are automatically translated within the Dashboard (powered by Google Translate).
    Email pipingForward all chats to an email address of your choice.
    Visitor visualizationView the status of your visitor (idle, chatting, or active) using our beautiful visualization.
    Visitor and IP banningBan specific IP addresses to avoid spam.
    Track visitor pathMonitor which pages your visitor was on before they started chatting with you.
    SSL encryption
    Visual and sound alertsReceive popup and audio notifications for new chats.
    Multi-language supportAccess the HTML5 Dashboard in 14 languages.
    Custom notesAdd information about your visitors within the Chat Panel.
    Transfer chats between agents
    File SendingTransfer files between you and your visitors.
    Chat Widget Appearance
    TitleThe heading of your chat widget.
    Theme colorChange the color of your chat widget.
    Window sizeChoose between a small, medium or large widget window.
    Widget positionChoose whether you want to position the widget on the left or right of your web page.
    Chat BadgeCatch visitor’s attention with customizable Chat Badges.
    Customizable Always On Customizable Customizable
    Background colorChange the background color of the Chat Badge.
    Chat Badge messageCustomize the Chat Badge Message.
    Chat Badge imageAdd a custom image for the Chat Badge.
    Custom message stylingSwitch between speech bubbles or simple lines in the Chat Widget.
    Agent avatarA custom image of your agent.
    CUSTOMER ENGAGEMENT
    Visitor profileVisitors can input their name and email address (phone number optional) while chatting. They can also login via Facebook or Google+.
    Customizable Always On Customizable Customizable
    Pre-Chat FormVisitors must complete a form before starting a chat.
    Offline formVisitors can send you a message when you are not logged into the Dashboard (or appearing Invisible).
    Customizable Always On Customizable Customizable
    Hide widget when offlineThe Chat Widget is hidden from your website when you are not logged into the Dashboard (or appearing Invisible).
    Email chat transcriptsVisitors can email themselves a copy of the chat they just completed.
    Android App
    iPhone App
    Zendesk integrationChat using Zopim from within the Zendesk Dashboard.
    Third-party integrationZopim integrates with many third-party CRM software to unite your customer support.
    1 only 1 only 1 only 1 only
    JavaScript APIVisit api.zopim.com for more details.