Build meaningful relationships, right on your website
Zopim helps you engage, satisfy and delight every visitor on your website,
giving them a memorable experience they will never forget.
Create a good first impression
Sleek and professional, Zopim's chat widget looks good on any website.
Customize it to your heart's content.
Greet visitors the way they like
Be professional, quirky, casual, or downright wacky. Only
you know how your visitors love being greeted.
Let your chat widget work for you 24/7
Even while you're offline, Zopim collects messages that your visitors left for you.
Pipe them to your email, or CRM. Or simply hide the widget when you're not around.
Email chat transcripts
Visitors can request for chat transcripts to be emailed to them.
Know your customers inside out
Help your customers better by understanding them well. Zopim provides loads of real-time info,
including webpath, country, web-browser, etc.. You can also pull in data from your CRM solution.
Speak foreign languages like a native
Well, not quite like a native. But using our auto-translation feature, you can impress
foreign customers and extend your reach to markets you couldn't reach before.
Use shortcuts to answer common questions
Create, retrieve and use shortcuts with natural ease. It's also a great way to
share recommended greetings or answers with new customer representatives.
Integrations with your favorite products
We have built integrations with your favorite CRM, Ticketing and Issue
Tracking products. Customer support has never felt this seamless!
Easy Widget Customization
Dress up the widget to suit your website's colors and theme.
Greet visitors in your very own unique manner.
Smart Offline Modes
Show a contact form or hide the widget when you go offline? You decide.
Email Chat Transcripts
Customers can send chat transcripts to themselves.
Dashboard Chat Panel
Real-time Visitor Information
Live information on each customer,
updated every second.
Translate chats into your native language.
Powerful Chat Shortcuts
Reuse answers to frequently asked questions.
Effortlessly pull customer data from or export chats to your favorite CRM / ticketing solutions.
A dashboard you will love to use
We are serious about chat, and all the little details that make the entire experience special
Serve next request
Serve the next customer in line with ease. Avoid collisions with other agents.
Listen to conversations
Listen in without customers or fellow agents being aware. Great for supervision.
Switch chats easily
Chats are neatly organized in beautiful tabs. Hold 'ctrl' for shortcuts.
Powerful sorting and search
Understand your traffic like never before. Group visitors by URL or country or more.
Visualize your visitors
Unprecedented way of visualizing your web visitors. It takes balls to do this.
Powerful conversations search
Need to dig up an obscure chat from a year ago? Find it with ease.
We are serious about simplicity
We've designed Zopim to be super simple to use. So that your
choice of live chat solution becomes equally simple.
Really simple to setup
Just paste a line of code in your website to get started. There's no need to change the code in the future. Using Shopify, Wordpress, Magento, Drupal, Joomla? There are plugins are available to make setting up even easier.
Reply via IM, from anywhere
If you are logged in all day on your favorite Instant Messenger (GTalk, Yahoo IM, MSN, AIM), just link Zopim up with your IM account to chat with visitors.
Built to scale with your business
Simple solutions can be powerful too. Here are enterprise-level
features you'll want on your side when your business grows huge.
Automated Pro-active Chat Invitations
Identify your high-value visitors based on important information such as referrer, country, repeat visits, time on site, URL, chat content, etc..
Then let Zopim automatically help you send out customized chat invitations. Great for maximizing conversion rates on your marketing campaigns.
Integrate with other web services
Start off every chat knowing whether there are any outstanding tickets, cases, or notes related to the customer. Similarly, any time during the conversation, create cases, notes or tickets for the customer.
Group your agents into departments. Visitors can then select a relevant department before starting a conversation. Great for big teams handling specialized matters.
Jam-packed with other features
See visitor webpath
Understand how visitors are moving around your site. Never be in the dark again.
Combat spam by banning visitors
Some visitors overstep their limits. Politely hide the widget from their view by banning them.
Secure chats on SSL websites
Enjoy secure encrypted chats on your SSL (https) web pages.
Powered, and constantly upgraded with the latest web technologies. Be amazed at how quickly real-time information is presented to you.
Inter-agent Chat and Transfer
Customer engagement is a team activity. Seamlessly chat with or transfer conversations to other agents.
Have your website statistics, and chat analytics at your fingertips all the time.
Fanatic Customer Support
Everyone loves the feeling of being special. We try to achieve that with every single customer.