Zopim Live Chat Features

Build meaningful relationships, right on your website

Zopim helps you engage, satisfy and delight every visitor on your website,
giving them a memorable experience they will never forget.

Create a good first impression

Sleek and professional, Zopim's chat widget looks good on any website.
Customize it to your heart's content.

Greet visitors the way they like

Be professional, quirky, casual, or downright wacky. Only
you know how your visitors love being greeted.

Let your chat widget work for you 24/7

Even while you're offline, Zopim collects messages that your visitors left for you.
Pipe them to your email, or CRM. Or simply hide the widget when you're not around.

Email chat transcripts

Visitors can request for chat transcripts to be emailed to them.

Know your customers inside out

Help your customers better by understanding them well. Zopim provides loads of real-time info,
including webpath, country, web-browser, etc.. You can also pull in data from your CRM solution.

Speak foreign languages like a native

Well, not quite like a native. But using our auto-translation feature, you can impress
foreign customers and extend your reach to markets you couldn't reach before.

Use shortcuts to answer common questions

Create, retrieve and use shortcuts with natural ease. It's also a great way to
share recommended greetings or answers with new customer representatives.

Integrations with your favorite products

We have built integrations with your favorite CRM, Ticketing and Issue
Tracking products. Customer support has never felt this seamless!

We are serious about simplicity

We've designed Zopim to be super simple to use. So that your
choice of live chat solution becomes equally simple.

Really simple to setup

Just paste a line of code in your website to get started. There's no need to change the code in the future. Using Shopify, Wordpress, Magento, Drupal, Joomla? There are plugins are available to make setting up even easier.

Use on multiple devices

Our HTML5 dashboard works great on your favorite browser, in your preferred Operating System.

Need to head out of office? Seamlessly continue your chats on our mobile iOS app. Just remember to drive safe.

Built to scale with your business

Simple solutions can be powerful too. Here are enterprise-level
features you'll want on your side when your business grows huge.

Automated Pro-active Chat Invitations

Identify your high-value visitors based on important information such as referrer, country, repeat visits, time on site, URL, chat content, etc..

Then let Zopim automatically help you send out customized chat invitations. Great for maximizing conversion rates on your marketing campaigns.

Integrate with other web services

Start off every chat knowing whether there are any outstanding tickets, cases, or notes related to the customer. Similarly, any time during the conversation, create cases, notes or tickets for the customer.

Departments

Group your agents into departments. Visitors can then select a relevant department before starting a conversation. Great for big teams handling specialized matters.

Jam-packed with other features

See visitor webpath

Understand how visitors are moving around your site. Never be in the dark again.

Combat spam by banning visitors

Some visitors overstep their limits. Politely hide the widget from their view by banning them.

Secure chats on SSL websites

Enjoy secure encrypted chats on your SSL (https) web pages.

HTML5 dashboard

Powered, and constantly upgraded with the latest web technologies. Be amazed at how quickly real-time information is presented to you.

Inter-agent Chat and Transfer

Customer engagement is a team activity. Seamlessly chat with or transfer conversations to other agents.

Dashboard Analytics

Have your website statistics, and chat analytics at your fingertips all the time.

Developer-friendly API

Extend and customize the behavior of the widget. Be unique, and get creative with our Javascript APIs.

Fanatic Customer Support

Everyone loves the feeling of being special. We try to achieve that with every single customer.