Scale Your Live Chat Team

Zopim’s workflow management features let you deliver quality support while growing your business.

Manage volume with Chat Routing

Ensure your customers receive prompt support, your agents aren’t overloaded, and your team can manage volume.

Offer Faster Support
Manage Agent Load
Remove Distractions

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Handle tickets with Zendesk Support

Manage your customer conversations over voice, email, and social media using Zendesk’s beautifully simple platform for tracking and solving support tickets

Organize your conversations with Chat Tags

Add labels to chats to easily identify the content of your customer conversations.

Group your agents in Departments

Organize your agents into different teams based on skill, language, expertise, or even brand. Use Trigger-based routing to connect customers with the most relevant agent.

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Set a schedule with Operating Hours

Create a daily or weekly schedule for your account and only appear online during your business hours.

Simplify conversations with Shortcuts

Quickly respond to your customers with template responses for the most commonly asked questions.

One account, multiple brands

Use a single Zopim account to serve customers across different product lines and brands.

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Start Your Trial Today

Try Zopim

Get started today with a free 14 day trial. No credit card required.

Learn more about the benefits of live chat software