Ensure your customers receive prompt support, your agents aren’t overloaded, and your team can manage volume.
Manage your customer conversations over voice, email, and social media using Zendesk’s beautifully simple platform for tracking and solving support tickets
Organize your agents into different teams based on skill, language, expertise, or even brand. Use Trigger-based routing to connect customers with the most relevant agent.See Departments in Action >
Create a daily or weekly schedule for your account and only appear online during your business hours.
Quickly respond to your customers with template responses for the most commonly asked questions.
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